Apple is changing tune over the new iPhone’s connectivity issues after denying the problem and blaming users of holding the phone wrong. In a press release issued today, Apple admits there is indeed a problem but don’t think its agreeing with users’ complaints of a faulty antenna and all other complaints doing rounds online. According to Apple, the actual problem is the faulty formula it’s using to calculate signal strength bars. Here’s the explanation Apple is giving:
Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.
The software update Apple promises to bring in a few weeks will employ AT&T’s recently recommended formula for signal strength bars. In plain words this means that Apple is actually not fixing the real issue (iPhone 4 loses signal and even drops calls if held from the left side) but will only be letting users know of low connectivity which it did not previously. The only other option available is to return the smartphone to your retailer within 30 days of purchase for a full refund.
You can read Apple’s complete letter to users here .
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