Evidence Reveals Dell Knowingly Shipped Faulty Computers

Dell is one of the most trusted PC manufacturers in the world and its name has been synonymous with quality but things went horribly wrong a few years ago when an alarmingly large number of Dell computers went faulty at the same time across the US and around the world. When the Math department of the University of Texas called Dell authorities following several of their computers failing, Dell’s excuse was that the school had overtaxed the machines by making them perform difficult math calculations. The reality however was that the company had shipped the University and about 11.8 million customers worldwide faulty machines which leaked chemicals and could not perform functions.

The machines were sold from 2003 to 2005 to all major retailers across America and it was quite an embarrassment when they all went bad at the same time. The company tried to hush up the scandal but documents recently unsealed in a three-year-old lawsuit against Dell show that the company’s employees were actually aware that the computers were likely to break. The company tried to blame users for malfunctioning and sent a memo to customer service reps telling them to “avoid all language indicating the boards were bad or had issues.”

Documents also show that Dell was robbed of its quality by installing bad capacitors in their machines, made by an Asian company called Nichicon, far more than its rivals. The company has been on a damage control mode since the debacle but it still needs to go miles in the pursuit.

[via YahooFinance | img DellHellAgain]